Maintenance Plans
Protecting Your Investments – The Way You Need
Regardless of your need or budget, FRG offers service plans to address the ongoing health of your technology investments. From remote technical assistance, next day equipment replacement to onsite troubleshooting and resolution, we deliver solutions to your protect your investments – and that important meeting. Should you have unique requirements for your meeting space, no worries, FRG can customize a plan that meets your specific goals for support. Our certified team of specialists are ready to assist and protect you.
Unhappy with your current service provider? We have a solution to address that too.
Why FRG for Maintenance Services?
- Service plans to meet your need and budget
- Knowledgeable and certified technical staff
- On-site troubleshooting and repair/replacement
- Equipment replacement costs covered by FRG
- Proactive maintenance services – addressing issues before they occur
- Renewal management services
Maintenance Plan Features*
BRONZE
Monday through Friday protection. Unlimited help desk phone support.
BRONZE PLUS
Remote monitoring and diagnostics with Fusion.
SILVER - CODECS ONLY
Advanced replacement program. Remote CODEC software updates.
GOLD
Next-day On-Site Diagnostics. Unlimited phone support. Remote monitoring. Discounted labor costs. Annual preventative maintenance visit. Next-day parts replacement on qualifying CODEC systems.
PLATINUM
All Gold features plus we cover labor and parts replacement. 24×7 emergency help desk support. Semi-annual preventative maintenance visits. System refresher trainings.
PLATINUM PLUS
All gold and platinum features plus Fusion network and cyber security protection.