Maintenance Plans
Protecting Your Investments – The Way You Need
Regardless of your need or budget, FRG offers service plans to address the ongoing health of your technology investments – including FRG DuoGuard system security. From remote technical assistance, next day equipment replacement to onsite troubleshooting and resolution, we deliver solutions to your protect your investments – and that important meeting. Should you have unique requirements for your meeting space, no worries, FRG can customize a plan that meets your specific goals for support. Our certified team of specialists are ready to assist and protect you.
Unhappy with your current service provider? We have a solution to address that too.
Why FRG for Maintenance Services?
- Service plans to meet your need and budget
- Knowledgeable and certified technical staff
- On-site troubleshooting and repair/replacement
- Equipment replacement costs covered by FRG
- Proactive maintenance services – addressing issues before they occur
- Renewal management services
Proactive cyber protection for AV systems. Detects and thwarts both external and internal threats. Starting at $25/system. READ MORE >
Maintenance Plan Features*
BRONZE
Monday through Friday protection. Unlimited help desk phone support.
BRONZE PLUS
Remote monitoring and diagnostics with FRG Fusion.
SILVER - CODECS ONLY
Advanced replacement program. Remote CODEC software updates.
GOLD
Next-day On-Site Diagnostics. Unlimited phone support. Remote monitoring. Discounted labor costs. Annual preventative maintenance visit. Next-day parts replacement on qualifying CODEC systems.
PLATINUM
All Gold features plus we cover labor and parts replacement. 24×7 emergency help desk support. Semi-annual preventative maintenance visits. System refresher trainings.
PLATINUM PLUS
All gold and platinum features plus Crestron Fusion network and DuoGuard cyber security protection.